Refund & Cancellation Policy

1. Overview & Customer Satisfaction

At OmniLead Hub (operated by Hamza Shahid under Soloship Studio at soloship.store), customer satisfaction and engineering quality are our primary commitments. If our software does not fulfill your lead extraction needs or work as described on supported platforms, we offer a transparent refund process.

2. Free Evaluation Plan (Test Before You Purchase)

To ensure complete confidence, OmniLead provides a Free Starter Plan with 100 verified leads in local Chrome storage. We encourage all users to test Google Maps, LinkedIn, and Yelp extraction features for free before upgrading to high-volume or cloud-sync plans.

3. 14-Day Refund Eligibility

You qualify for a full 100% refund within 14 calendar days of your original purchase if:

• You encounter technical incompatibilities or unresolvable scraping bugs on your Chrome browser.
• You accidentally purchased duplicate licenses or selected the incorrect plan.
• You tested the paid features within the 14-day window and decided the software is not suitable for your outreach requirements.

4. Non-Refundable Scenarios

Refunds cannot be granted under the following circumstances:

• Requests submitted after the 14-day refund window has elapsed from the purchase timestamp.
• Subsequent recurring billing cycles where the user did not cancel their active subscription prior to the renewal date.
• Accounts terminated or suspended for malicious abuse, automated cracking, or violations of anti-spam laws (e.g. CAN-SPAM, GDPR).

5. Subscription Cancellation Policy

All paid tiers (Starter, Pro Hunter, Advanced) operate on flexible recurring cycles (monthly or annual). You can cancel your subscription at any time with zero cancellation fees:

• Cancellation: Email our support team anytime at info@soloship.store (or shipwithhamza@gmail.com) to cancel renewal.
• Continuous Access: Upon cancellation, your paid quota and features remain fully accessible until the conclusion of your current billing period. No future charges will be billed.

6. How to Claim Your Refund

Requesting a refund takes less than 2 minutes:

1. Send an email to: info@soloship.store (or shipwithhamza@gmail.com)
2. Subject: OmniLead Refund Request - [Your Purchase Email]
3. Include your payment email and order / transaction receipt ID.

We review and approve all valid refund requests within 24 to 48 hours.

7. Refund Timeline & Processing

All digital license refunds are processed promptly. Refunds are issued directly back to your original payment method (Credit Card, Debit Card, or PayPal). Standard bank processing takes 3 to 5 business days to reflect in your account balance.

8. Chargeback Prevention (Contact Us First)

If you have an issue with any transaction, please email our support desk at info@soloship.store or Hamza directly at shipwithhamza@gmail.com before filing a dispute or chargeback with your bank. We resolve all legitimate requests promptly and cordially.

9. Support & Operator Information

Lead Engineer / Operator: Hamza Shahid
Official Support Email: info@soloship.store
Direct Founder Email: shipwithhamza@gmail.com
Product Portal: https://soloship.store/omnilead/
Studio Website: https://soloship.store